FAQ’s

Frequently Asked Questions (FAQ)

HOW DO I KNOW IF MY ORDER HAS BEEN PLACED SUCCESSFULLY?

You will find the order in your account in the orders tab and you will receive an email saying your order has been processed. Once the order has been sent to you, you will receive another email saying your order has been dispatched.

HOW DO I RETURN AN ITEM FOR REFUND?

If your item has all tags and labels attached, remains unworn, unwashed, unsoiled and is within our 14 days return period please ship it back.

Evening dresses are not eligible for return nor exchange

Once we receive your return, we will send you an email to confirm that we’ve received it. If no exception with your return is faced, your request will be processed within 2-4 working days.

Refunds for full priced items are issued to your original payment method.

HOW DO I EXCHANGE AN ITEM?

If your item had all tags and labels attached, remains unworn, unwashed, unsoiled and is within our 14 days returns period please ship it back following the instructions on the returns form.

Remember to fill in your returns sheet with your request and put this sheet in your parcel when you return it back to us.

Evening dresses are not eligible for return nor exchange

Once we receive your return, we will send you an email to confirm that we’ve received it. If there are no exceptions with the situation, your request will be processed within 2-4 working days when we will send you your exchange item(s). As soon as we ship your item(s), you'll receive an email to follow up your shipment.

OUR RETURN POLICY

The items must be unused, unworn, fitted with the original tags and packaging and with no markings or any type of damage.
Items must be returned in the condition they were received in otherwise refunds & exchanges cannot be enforced.
All returns must be shipped within 14 days of being received.
Please use a tracking number on all returns/exchanges, we can only refund/exchange for goods we receive that fit our terms.
Sale items: can be exchanged within 7 days (over 1000EGP)

SOMETHING I PURCHASED IS NOW IN SALE. CAN I RECEIVE A PRICE ADJUSTMENT?

Unfortunately, we do not currently allow for price adjustments.

DO YOU SHIP INTERNATIONALLY?

We ship to most of the world, with a discounted shipping fee.

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