Return & Exchange Policy

Conditions and reasons to return an item.

You may want to return your item due to any of the following reasons:
X: Not Required | ✓: Required

Reasons for return

YOUR RETURN MUST BE :

 

New condition

Complete (free gifts, accessories, original packaging)

Not damaged

Tags & labels attached

Delivery – Wrong Product

Quality – Defective

X

Delivery – Missing items

X

Website – Incorrect Content

Product – Does Not Fit – item not fitted e.g. item delivered does not fit the customer

(Not applicable to some fashion items, check return policy on product page)

 
** Evening Dresses & Accessories cannot be returned or replaced. 
** Items on Sale can only be replaced within 7 calendar days and cannot be refunded.

FAQ

Most frequent questions and answers
Before returning an item, please check our La Blanca Return conditions, stated in the questions below, to make sure your item is eligible for return.
You have 14 calendar days to notify us that you want to return your product after its reception.
If your return meets all the requirements, your returns can be initiated by calling our customer service number on +2 01002695928.
Returns can be executed in our store ONLY.
19 Baghdad Street, El Korba, Heliopolis, Cairo Governorate, Egypt
All items sold on La Blanca, under certain conditions, can be returned within a period of 14 days from delivery date.
Requirement for a valid procedure
  • Proof of purchase (order number, receipt, etc.)
  • Reason for return has to be valid and return acceptance conditions met (check out below)
Should there be any item damaged or missing due to our transportation, please contact our customer service within 24 hours for claim purposes. Remember to send back all items including the free promotional items that came with the purchase. If forgotten, the return will not be accepted.
Once your product is retrieved in our store, we will perform a quality check.
If the quality check is successful, you’ll be refunded immediately in store or replacement can be executed.
Note that if the quality check is unsuccessful, you will not be refunded.