Return & Exchange Policy

Shipping | Return & Exchange

Shipping | Return & Exchange

Good news, being a customer of “La blanca” mean’s you’re entitled to a standard free delivery.
Delivery orders take approx. 2-4 working days depending if you’re within Egyptian governates
Free deliveries don’t apply to international orders, however we offer them discounted options (it takes approx -5-7 working days) (Credit Card Only)
Reliability is key that’s why we deal with the best delivery couriers.
Please make sure someone is present at home or work address to accept the delivery. If no one is available the item will be returned to our locations, and re-delivering would incur a fee.
Before returning  or exchanging an item, please check our La blanca conditions below, to make sure your item is eligible.  Also check out our FAQ’s page.
 
RETURNS
Sometimes the fit isn’t right, and we’re are happy to accept returns on products that are unworn and fitted will security ribbons and labels.
* We don’t return any product from the evening dresses page, but we do let you try the product upon reception, if you receive it we pay for the shipping if not a shipping fee will be required *

*لا نقبل استبدال وإسترجاع الفساتين السواريه*

To return all other products please fill the return form and send it on the address listed on the bottom. Remember to fill in your returns sheet with your request and put it in your delivery parcel when you return it back to us.
You can get return updates through emailing us through our contact form at [email protected] or in your personal page tab.
It’s important to note that return shipping costs are not covered by “La blanca” a delivery fee will be incurred on the refunded amount.
Some items may not be eligible for a return or a refund, rest assured our team will inform you before purchase and after product assessment.
 
EXCHANGES 
Sometimes the fit isn’t right, and we’re are happy to accept exchanges on products that are unworn and fitted will security ribbons and labels.
* We don’t exchange any product from the evening dresses page, but we do let you try the product upon reception, if you receive it we pay for the shipping if not a shipping fee will be required *

*لا نقبل استبدال وإسترجاع الفساتين السواريه*

Feel free to be picky as you can exchange any item (permitted it’s in stock) but we send them back to you with a delivery charge (we offer 1 exchange for every item).
Exchanges take around 2-3 days to process, plus the delivery time to your area.
To exchange all other products please fill the return form and send it on the address listed on the bottom. Remember to fill in your returns sheet with your request and put it in your delivery parcel when you return it back to us. Also send us an email at
[email protected]
It’s important to note that exchange shipping costs are covered by the customer.
 
SALE ITEMS
Items on sale can only be exchanged within 7 calendar days upon delivery and cannot be refunded (1 change per item)
Sale items under 1000 EGP cannot be exchanged.
 
 
Requirement for a valid procedure
– Proof of purchase (order number, receipt, etc.).
Return Form attached with return/exchange reason
Reason for return has to be valid and return acceptance conditions met.
All product attachments must be in place accordingly (labels and tags).
Should there be any item damaged or missing due to our transportation, please contact our customer service within 24 hours for claim purposes. 
 
Quality Check
– Once your product is retrieved, we will perform a quality check.
– Either your return fails or meets all the quality check requirements, we will contact you promptly through email to inform you with the decision
– If the quality check is successful, you’ll be refunded  or a replacement can be operated (accordingly, some decisions will require from the customer to exchange the product without a refund)
– If the product fails the quality check it will be returned to you immediately with a detailed explanation.
 
  • Return Process

    To return a product please ship it back following the instructions on the returns form. Remember to fill in your returns sheet with your request and put this sheet in your parcel when you return it back to us.

Most items sold on La blanca, under consumer protection laws, items can be returned or exchanged within a period of 14 days from the delivery date.
Items on sale (over 1000 EGP) can only be exchanged (no returns) within 7 days from the delivery date.
 

Conditions and reasons to return an item.

You may want to return your item due to any of the following reasons:
X: Not Required | ✓: Required

 

 

Reasons for return

YOUR RETURN MUST BE :

 

 

 

 

New condition

Complete (free gifts, accessories, original packaging)

Not damaged

Tags & labels attached

 

Delivery – Wrong Product

 

 

 

 

 

Quality – Defective

 

X

 

 

 

 

Delivery – Missing items

 

 

X

 

 

 

Website – Misleading Content

 

 

 

 

 

Product – Does Not Fit – item not fitted e.g. item delivered does not fit the customer

(Not applicable to some fashion items, check return policy on product page)

 
* Evening Dresses & Accessories cannot be returned nor replaced. 
* Items on Sale can only be exchanged within 7 calendar days and cannot be refunded
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